How quickly will you deliver my order? If you place your order before 2pm and then our Next Day delivery  order will be delivered the following day between 9:00am and 5:30pm (Monday to Friday ONLY).

We will dispatch your order within 24 hours of receipt. If there are any problems with your order we will contact you by telephone. If this is not possible we will contact you by email

Who will deliver my order? For all UK mainland destinations we use either Initial City-link or Parcelforce.

How will I know when my parcel will arrive? Next Day order will be delivered the next day (Monday to Friday ONLY).

You will be sent an email that will inform you that your parcel has been dispatched. This email provides details of how to track your parcel depending on the method we use. The courier will deliver at any time between 9:00am and 5:30pm unless you have specified a timed delivery.

What happens if I am not at home when the parcel is delivered? The procedure is as follows: 1. If you are not at home when the courier attempts to make delivery they will try a neighbor, unless you specifically request otherwise, and failing that he will leave you a card. 2. You can telephone your local depot (details would have been provided on your card) and arrange a second delivery. If your parcel is sent using Parcelforce you can request delivery to a local Post Office. If you are not in when the second delivery attempt is made you will have to arrange to collect your parcel from your local depot. Alternatively you can request a third delivery attempt but this will cost an extra £5.00. If you fail to collect your parcel or make other arrangements within 5 days the parcel will be returned to us, which will cost £9.50 which unfortunately will be deducted from the moneys that will be returned to you.

Can I track my own parcel? Yes, you can track it using the Internet. The despatch email that will be sent to you will contain details of how to do this. If you have any problems with this please contact customer service.

I received my dispatch notification but my parcel has still not arrived! If you have tracked your parcel on-line and you are not sure what is happening please call customer service.