Choose the theme you want and click on it. You can then fill in the form with your details and then print it off.

If you wish to send them by email you can save the document, once it is filled in, to your computer (choose ‘File’ and then ‘Save As’ from the top menu in the browser.

Can I place my order by telephone?
Yes, you can call customer service at any time during normal working hours. You can however place your order on-line at any time of day or night

Can I pay by cheque?
Yes, please telephone customer service to place your order. It will be picked and packed ready for dispatch and held until your cheque has cleared.

I saved my basket and now some items are missing
We carry over 1000 stock at any one time. Some of the lines we carry do run out and need to be reordered from the manufacturer. This can take up to 12 weeks. We therefore temporarily remove them from the website.

If you are keen on a particular product for your party but do not want place your order too far in advance give customer service a call who can advise you on stock levels for the future.

I want to cancel my order.
We can cancel your order and give you a full refund provided your parcel has not already been dispatched. Once dispatched our couriers will charge us £9.50 to have the parcel returned which would have to be deducted from the amount that we return to you.

Can I return my goods to you?
You can return your order to us for a full refund (less the cost of shipping) up to 10 days after receiving your order.
When we receive your parcel safely we will refund your credit card less any shipping costs. This does not affect your statutory rights.

Some of the items I ordered are missing or some of the goods are damaged or faulty.
Please contact customer service immediately. We want to ensure that your party goes perfectly so we will do our best to put it right as soon as we can.

How safe is my personal data?
Any information that we gather from our customers is held in the strictest confidence. We do not sell our customer data to anyone. It is used as required to complete your order or to communicate with you should it be necessary.

If you have opted to receive information from us we may send you information announcing new products and services that may be of interest to you.

Any information taken on paper is always shredded before being discarded. Our website uses the highest level of security when we ask you to provide us with private information. If you wish us to provide you with details of the information that we hold about you please write to us.

Are my credit card details kept safe?
When entering your credit card details on-line the page requesting this information will be encrypting the information at the highest level using a 128bit thawte SSL certificate. This ensures that your data is handled securely and is only used to verify your transaction with the bank. It is not used for any other purpose.

If you give us your credit card details when placing an order over the telephone they are only used in connection with that transaction and are destroyed afterwards.

When I add items to my basket they disappear
Our website uses a system whereby we store the contents of your basket temporarily on your computer in what is known as a 'cookie'. If your computer does not allow cookies to be used you will not be able to save any products in your basket.

If you are unable to change this on your computer please contact customer service to place your order over the telephone.

A product I saw a few days ago has now disappeared
It is likely that this product has been temporarily withdrawn until further supplies are available.
Please contact customer service if you are looking for a specific product that you cannot see.

Can I change my email address?
If you want to change your email address please contact customer service who can change it for you.
You can change your password once you have logged in.

If I am unhappy with the service you have provided what can I do?
In the first instance please speak to any one of our customer service personnel. If you still unhappy you can ask to speak to someone more senior and we will do our best to address your grievances.

What items are suitable for babies?
The rules governing the supply of toys to children under the age of three are very strict. By far the majority of items we stock are not suitable for children under 3. Those that are will be specifically marked.

It is up to parents to supervise their children at all times when playing with any toys.